Post by account_disabled on Oct 18, 2023 2:16:21 GMT -5
This is a very recurring doubt that even experts in the field, at times, confuse the concepts. Let's start by talking about SAC.
What is SAC?
See a practical example that can illustrate well what cell phone number list SAC – Customer Service is. Suppose you have contracted a mobile phone plan. However, at some point he had doubts about the limit of the data package. To clarify your doubts or even cancel the contracted plan, the correct communication channel would be the company's SAC.
If your problem is related to poor service, the ideal place to get in touch and report your dissatisfaction is the Ombudsman.
If the issue is related to the finding of ethical infractions in the organization, which may involve some type of moral or sexual harassment, fraud, crime or non-compliance with internal policy, the ideal place to report is the reporting channel.
In this way, the SAC is only aimed at answering customer questions about purchased products or services.
What is the ombudsman?
The ombudsman is the last instance of customer service, after the SAC. As we have already seen, the Ombudsman's Office aims to resolve frequent problems with a general scope, not individual ones, related to the product, service or company.
However, these problems would not be related to issues of harassment, fraud or corruption.
In most cases, the reports that reach the ombudsman generate demands to improve the organization's relationship with its customers.
Thus, with regard to the private sector, the ombudsman can receive anything from praise, comments, suggestions, complaints and criticisms to a company's services or products. In the case of the public sector, the contacts would be related to services provided by employees or third parties related to the public body.
What is a reporting channel?
Different from the SAC and the Ombudsman's Office, the reporting channel is an environment aimed at reports regarding unethical behavior, fraud, corruption, moral and sexual harassment on the part of a stakeholder of the company or public servant and third party involved with the public body.
The reporting channel is one of the fundamental pillars of an efficient compliance program, therefore, it is understandable that reports sent to the reporting channel have a more delicate and compromising origin.
What is SAC?
See a practical example that can illustrate well what cell phone number list SAC – Customer Service is. Suppose you have contracted a mobile phone plan. However, at some point he had doubts about the limit of the data package. To clarify your doubts or even cancel the contracted plan, the correct communication channel would be the company's SAC.
If your problem is related to poor service, the ideal place to get in touch and report your dissatisfaction is the Ombudsman.
If the issue is related to the finding of ethical infractions in the organization, which may involve some type of moral or sexual harassment, fraud, crime or non-compliance with internal policy, the ideal place to report is the reporting channel.
In this way, the SAC is only aimed at answering customer questions about purchased products or services.
What is the ombudsman?
The ombudsman is the last instance of customer service, after the SAC. As we have already seen, the Ombudsman's Office aims to resolve frequent problems with a general scope, not individual ones, related to the product, service or company.
However, these problems would not be related to issues of harassment, fraud or corruption.
In most cases, the reports that reach the ombudsman generate demands to improve the organization's relationship with its customers.
Thus, with regard to the private sector, the ombudsman can receive anything from praise, comments, suggestions, complaints and criticisms to a company's services or products. In the case of the public sector, the contacts would be related to services provided by employees or third parties related to the public body.
What is a reporting channel?
Different from the SAC and the Ombudsman's Office, the reporting channel is an environment aimed at reports regarding unethical behavior, fraud, corruption, moral and sexual harassment on the part of a stakeholder of the company or public servant and third party involved with the public body.
The reporting channel is one of the fundamental pillars of an efficient compliance program, therefore, it is understandable that reports sent to the reporting channel have a more delicate and compromising origin.